# Anmeldung via Website nicht möglich / Firefox **URL:** \ **Category:** Kurviger Tourer(+)\ **Created:** [January 12, 2024, 12:50pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029 "2024-01-12T12:50:12Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![honk](https://forum.kurviger.com/user_avatar/forum.kurviger.com/honk/32/8570_2.png) [@honk](https://forum.kurviger.com/u/honk)\ **Post date:** [January 12, 2024, 12:50pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/1 "2024-01-12T12:50:12Z")
Hello, allthough I have an Tourer Account and this is shown on the website, I can’t use Tourer-Features! can you please help me? SC Jens ![grafik](https://forum.kurviger.com/uploads/default/original/2X/b/b7be9f8b0ba4a9ded531ec4d9d63c1df99419156.jpeg) ---
**Author:** ![Patrick](https://forum.kurviger.com/user_avatar/forum.kurviger.com/patrick/32/7292_2.png) [@Patrick](https://forum.kurviger.com/u/Patrick)\ **Post date:** [January 12, 2024, 1:08pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/2 "2024-01-12T13:08:53Z")
Hi Jens, can you please double-check if you have used the **exact same** email for the login as you did for the payment? ---
**Author:** ![honk](https://forum.kurviger.com/user_avatar/forum.kurviger.com/honk/32/8570_2.png) [@honk](https://forum.kurviger.com/u/honk)\ **Post date:** [January 12, 2024, 1:41pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/3 "2024-01-12T13:41:47Z")
yes, I did! I have only one account! And anyway this was working al the years! Maybe here is another hint: ![grafik](https://forum.kurviger.com/uploads/default/original/2X/3/31e1dda9c26bd71c3eef3b54e097be7f0938c472.png) If you send me an adress, I can send you the payment data. OK, the problems occur in Firefox, in Chromium everything works fine and the account information is available sc Jens ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [January 12, 2024, 2:06pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/4 "2024-01-12T14:06:20Z")
Ok, so if you used the correct account please do the following: - Log out and back in again (this might already fix the issue) - Test in incognito or a different browser - Try deleting the route planning cache - If that does not help, please a look here: [Somehow Kurviger does not Behave the Way I would expect it, what can I do? [Kurviger Knowledgebase]](https://docs.kurviger.de/web/faq/browser_incompatible) (especially browser plugins and VPN) ---
**Author:** ![honk](https://forum.kurviger.com/user_avatar/forum.kurviger.com/honk/32/8570_2.png) [@honk](https://forum.kurviger.com/u/honk)\ **Post date:** [January 12, 2024, 2:09pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/5 "2024-01-12T14:09:54Z")
Sorry, nothing helps in Firefox ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [January 12, 2024, 2:59pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/6 "2024-01-12T14:59:36Z")
If it’s a Firefox only problem and the cache clear etc. does not help, you could check your privacy settings: ![Screenshot 2024-01-12 at 15.57.06](https://forum.kurviger.com/uploads/default/original/2X/8/8ff406bafff8226fd9800bbe620b6421732a7e84.png) If you have selected strict or use custom settings, this can be the reason. If you use strict privacy settings, Firefox does not allow us to store any data in your browser, which can lead to problems as we need to at least temporarily store some data to work correctly. ---
**Author:** ![honk](https://forum.kurviger.com/user_avatar/forum.kurviger.com/honk/32/8570_2.png) [@honk](https://forum.kurviger.com/u/honk)\ **Post date:** [January 13, 2024, 4:41pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/7 "2024-01-13T16:41:43Z")
Sorry, I have standard security settings, I dont know what to do any more. ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [January 14, 2024, 8:01am UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/8 "2024-01-14T08:01:03Z")
Just to clarify: Have you tried it in another browser? Have you tried it in incognito/private mode? ---
**Author:** ![honk](https://forum.kurviger.com/user_avatar/forum.kurviger.com/honk/32/8570_2.png) [@honk](https://forum.kurviger.com/u/honk)\ **Post date:** [January 14, 2024, 10:05am UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/9 "2024-01-14T10:05:10Z")
> [@honk](#): > > OK, the problems occur in Firefox, in Chromium everything works fine and the account information is available > > sc Jens as I told, in Chromium everything works and in a private Firefox window, everything works fine as well! ---
**Author:** ![Hampic](https://forum.kurviger.com/user_avatar/forum.kurviger.com/hampic/32/7313_2.png) [@Hampic](https://forum.kurviger.com/u/Hampic)\ **Post date:** [January 14, 2024, 1:40pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/10 "2024-01-14T13:40:21Z")
> [@honk](#): > > the problems occur in Firefox Hello Honk, you denied “Accept Cookies” that’s the problem. I can reproduce this on my Firefox too. ---
**Author:** ![honk](https://forum.kurviger.com/user_avatar/forum.kurviger.com/honk/32/8570_2.png) [@honk](https://forum.kurviger.com/u/honk)\ **Post date:** [January 14, 2024, 1:55pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/11 "2024-01-14T13:55:24Z")
Thanks Hampic, but no, this is definetly not the reason, I tried this! OSM-Datumsstempel: 12.1.2024 Debug-Informationen: User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0 Cookies Enabled: true Screen: 1920 x 1080 px - 1dppx ---
**Author:** ![Hampic](https://forum.kurviger.com/user_avatar/forum.kurviger.com/hampic/32/7313_2.png) [@Hampic](https://forum.kurviger.com/u/Hampic)\ **Post date:** [January 14, 2024, 2:11pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/12 "2024-01-14T14:11:12Z")
> [@honk](#): > > definately not the reason Sorry ,I am logged In and same Error: ![image](https://forum.kurviger.com/uploads/default/original/2X/9/957b78b277571812eb513adc9e5bcbdba1f0f4a5.jpeg) For “Repair” = Follow both steps 😉 Step 1: Search for Cookies ![image](https://forum.kurviger.com/uploads/default/original/2X/5/5c91356177ae6da59030c05489847265df07436c.png) Step 2: Delete both entry, and restart the browser ![image](https://forum.kurviger.com/uploads/default/original/2X/c/c177e37041bd5a62e33cc8171b1a30b82b9e2167.png) ---
**Author:** ![honk](https://forum.kurviger.com/user_avatar/forum.kurviger.com/honk/32/8570_2.png) [@honk](https://forum.kurviger.com/u/honk)\ **Post date:** [January 14, 2024, 5:19pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/13 "2024-01-14T17:19:03Z")
> [@Hampic](#): > > Sorry ,I am logged In and same Error: What do you want to tell me with that expression? Anyway, I deleted and activated cookies at least three times, and once again just now, no change, still the same issue! ---
**Author:** ![Hampic](https://forum.kurviger.com/user_avatar/forum.kurviger.com/hampic/32/7313_2.png) [@Hampic](https://forum.kurviger.com/u/Hampic)\ **Post date:** [January 14, 2024, 5:37pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/14 "2024-01-14T17:37:05Z")
> [@honk](#): > > What do you want to tell me with that expression? I can always change between your issue and the expect behavior. After deleting the cookies and Login again, including accepting cookies, it works perfectly. If I do not accept the cookies in the pop-up, same issue you have. That’s it so far. ---
**Author:** ![honk](https://forum.kurviger.com/user_avatar/forum.kurviger.com/honk/32/8570_2.png) [@honk](https://forum.kurviger.com/u/honk)\ **Post date:** [January 14, 2024, 5:54pm UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/15 "2024-01-14T17:54:28Z")
Thank you, so far, we dont have the same issue. ---
**Author:** ![linux-user](https://forum.kurviger.com/user_avatar/forum.kurviger.com/linux-user/32/56_2.png) [@linux-user](https://forum.kurviger.com/u/linux-user)\ **Post date:** [January 15, 2024, 6:28am UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/16 "2024-01-15T06:28:32Z")
Have you tried to delete the “planning data”? > [@Problem bei Routenberechnung](https://forum.kurviger.com/t/problem-bei-routenberechnung/14745/6): > > Manchmal hilft es auch den Browser-Cache zu löschen. Oder auch im Kurviger Menü die Planungsdaten löschen Sometimes it helps to delete the browser cache. Or to delete planning data iside Kurvige menu. Menu / settings / storage/ delete planning data [Screenshot from 2023-12-04\_17-32-29] [Screenshot from 2023-12-04\_17-33-02] ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [January 15, 2024, 7:34am UTC](https://forum.kurviger.com/t/anmeldung-via-website-nicht-moglich-firefox/15029/17 "2024-01-15T07:34:55Z")
> [@honk](#): > > as I told, in Chromium everything works and in a private Firefox window, everything works fine as well! Ok, then there are two likely reasons. One is the planning data: > [@linux-user](#): > > Have you tried to delete the “planning data”? > > > [@](#): > > > > Manchmal hilft es auch den Browser-Cache zu löschen. Oder auch im Kurviger Menü die Planungsdaten löschen Sometimes it helps to delete the browser cache. Or to delete planning data iside Kurvige menu. Menu / settings / storage/ delete planning data [[Screenshot from 2023-12-04\_17-32-29]](https://forum.kurviger.com/uploads/default/original/2X/9/9b6b6765e8cd892b3ca7fd4c4c9203c225d1aff8.png) [[Screenshot from 2023-12-04\_17-33-02]](https://forum.kurviger.com/uploads/default/original/2X/1/1e8028bc7035e41f2760ec89413c4f879061559d.png) The other is a browser extension that is run when Firefox is not in private browsing. In private browsing plugins are disabled by default.