Hello, allthough I have an Tourer Account and this is shown on the website, I can’t use Tourer-Features! can you please help me? SC Jens [grafik]

Hi Jens, can you please double-check if you have used the exact same email for the login as you did for the payment?

yes, I did! I have only one account! And anyway this was working al the years! Maybe here is another hint: [grafik] If you send me an adress, I can send you the payment data. OK, the problems occur in Firefox, in Chromium everything works fine and the account information is available sc Jens

Ok, so if you used the correct account please do the following: Log out and back in again (this might already fix the issue) Test in incognito or a different browser Try deleting the route planning cache If that does not help, please a look here: Somehow Kurviger does not Behave the Way I would ex…

Sorry, nothing helps in Firefox

If it’s a Firefox only problem and the cache clear etc. does not help, you could check your privacy settings: [Screenshot 2024-01-12 at 15.57.06] If you have selected strict or use custom settings, this can be the reason. If you use strict privacy settings, Firefox does not allow us to store any …

Sorry, I have standard security settings, I dont know what to do any more.

Just to clarify: Have you tried it in another browser? Have you tried it in incognito/private mode?

[Bild] honk: OK, the problems occur in Firefox, in Chromium everything works fine and the account information is available sc Jens as I told, in Chromium everything works and in a private Firefox window, everything works fine as well!

[Bild] honk: the problems occur in Firefox Hello Honk, you denied “Accept Cookies” that’s the problem. I can reproduce this on my Firefox too.

Thanks Hampic, but no, this is definetly not the reason, I tried this! OSM-Datumsstempel: 12.1.2024 Debug-Informationen: User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0 Cookies Enabled: true Screen: 1920 x 1080 px - 1dppx

Anmeldung via Website nicht möglich / Firefox

Kurviger Tourer(+)

linux-user 15. Januar 2024 um 06:28 16

Have you tried to delete the “planning data”?