# Can‘t Start navigation. Error could not parse Kurviger Models **URL:** \ **Category:** Navigation\ **Created:** [May 25, 2024, 5:15pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922 "2024-05-25T17:15:51Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Max.outdoor](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/m/8dc957/32.png) [@Max.outdoor](https://forum.kurviger.com/u/Max.outdoor)\ **Post date:** [May 27, 2024, 8:09pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/21 "2024-05-27T20:09:12Z")
Maybe for bugfix useable: > **[Kurviger – Carpe Iter](https://carpe-iter.eu/kurviger/)** ---
**Author:** ![rumbrummer](https://forum.kurviger.com/user_avatar/forum.kurviger.com/rumbrummer/32/113_2.png) [@rumbrummer](https://forum.kurviger.com/u/rumbrummer)\ **Post date:** [May 27, 2024, 11:42pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/22 "2024-05-27T23:42:21Z")
> [@Max.outdoor](#): > > No, simulation mode is not possible. Same problem. Ok, I can start that route in simulation mode (both with GPS on or off). So I think the developers themself must help … Debug-Informationen: Device: asus - P027 - Android: 7.0 - WebView: 119.0.6045.193 ---
**Author:** ![t00thl355](https://forum.kurviger.com/user_avatar/forum.kurviger.com/t00thl355/32/27045_2.png) [@t00thl355](https://forum.kurviger.com/u/t00thl355)\ **Post date:** [May 28, 2024, 2:42pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/23 "2024-05-28T14:42:26Z")
Ich kann die Simulation ohne Probleme starten. ![Screenshot_20240528-164148](https://forum.kurviger.com/uploads/default/original/3X/0/e/0e15e8390bca0f49be39d705782f3fbae3e69ca0.jpeg) ---
**Author:** ![Toffel](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/t/9dc877/32.png) [@Toffel](https://forum.kurviger.com/u/Toffel)\ **Post date:** [May 28, 2024, 2:59pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/24 "2024-05-28T14:59:23Z")
@Max.outdoor has a Carpe Iter device. I think it is special and cannot be compared with a standard mobile phine. As far as I know the manufacturer must do special programming for integration. I would suggest he asks the manufacturer by link he provided, if there are known issues by other users. ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [May 28, 2024, 3:50pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/25 "2024-05-28T15:50:01Z")
> [@Max.outdoor](#): > > ![Screenshot_20240525-203050~2](https://forum.kurviger.com/uploads/default/original/3X/a/2/a2725436865b2226fbad1596d9e5213e955bda9c.jpeg) > > Screenshot\_20240525-203050~21280×720 91.4 KB I am sorry to hear that there is an issue. Just to clarify, did you maybe load an old .kurviger file? Could you try to delete the current route and just plan a very short route and try to navigate that? Just to make sure there are no other issues involved. > [@Toffel](#): > > As far as I know the manufacturer must do special programming for integration. I would suggest he asks the manufacturer by link he provided, if there are known issues by other users. I actually thought they fixed this with the Android 11 update (I might be wrong though). But we haven’t had any recent complaints, so I thought this was fixed. ---
**Author:** ![Cris\_Matthijsse](https://forum.kurviger.com/user_avatar/forum.kurviger.com/cris_matthijsse/32/16800_2.png) [@Cris\_Matthijsse](https://forum.kurviger.com/u/Cris_Matthijsse)\ **Post date:** [May 28, 2024, 4:33pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/26 "2024-05-28T16:33:24Z")
Can’t start the navigation. Error: Could not parse Kurviger Models * * * (Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information) Device: HMD Global - Nokia XR21 - Android: 13 - WebView: 125.0.6422.54 App-Version: 3.3.2 - 2938 Screen: 432 x 960 px - 2.5dppx ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [May 28, 2024, 4:34pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/27 "2024-05-28T16:34:45Z")
Interesting, thanks for letting us know. Can you check my answer above to see if this might help? > [@boldtrn](#): > > I am sorry to hear that there is an issue. Just to clarify, did you maybe load an old .kurviger file? Could you try to delete the current route and just plan a very short route and try to navigate that? Just to make sure there are no other issues involved. If not, could you try to provide some more information? ---
**Author:** ![Cris\_Matthijsse](https://forum.kurviger.com/user_avatar/forum.kurviger.com/cris_matthijsse/32/16800_2.png) [@Cris\_Matthijsse](https://forum.kurviger.com/u/Cris_Matthijsse)\ **Post date:** [May 28, 2024, 5:20pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/28 "2024-05-28T17:20:15Z")
I delete the file and tried to make a short route but that didn’t work. ---
**Author:** ![Cris\_Matthijsse](https://forum.kurviger.com/user_avatar/forum.kurviger.com/cris_matthijsse/32/16800_2.png) [@Cris\_Matthijsse](https://forum.kurviger.com/u/Cris_Matthijsse)\ **Post date:** [May 28, 2024, 5:22pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/29 "2024-05-28T17:22:42Z")
![Screenshot_20240528-192202](https://forum.kurviger.com/uploads/default/original/3X/b/4/b434f9932156879e792fb7ee3d100a85b55d41b4.jpeg) ---
**Author:** ![Max.outdoor](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/m/8dc957/32.png) [@Max.outdoor](https://forum.kurviger.com/u/Max.outdoor)\ **Post date:** [May 28, 2024, 5:41pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/30 "2024-05-28T17:41:03Z")
A short route did not work too. ![Screenshot_20240528-193723](https://forum.kurviger.com/uploads/default/original/3X/1/2/12aba411d25106d0cf94937213cb5170143f8ba8.png) ---
**Author:** ![Cris\_Matthijsse](https://forum.kurviger.com/user_avatar/forum.kurviger.com/cris_matthijsse/32/16800_2.png) [@Cris\_Matthijsse](https://forum.kurviger.com/u/Cris_Matthijsse)\ **Post date:** [May 29, 2024, 4:11pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/31 "2024-05-29T16:11:11Z")
Too bad that there are no answers to clear the issue. Hoping that that te problem can be solved soon. Otherwise kurviger has no value for us. All three of us have the same problem. ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [May 29, 2024, 5:36pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/32 "2024-05-29T17:36:05Z")
I am sorry that you are having an issue, but so far we don’t know how to reproduce the issue. This is not a known issue. So you are a group of 3 people and you 3 all have the same issue and can’t resolve it? It’s interesting that this seems to hit all 3 of you. And a reinstall of the app and a short clean route does not work either? Can you share the .kurviger file you used or anything else that could help to clear up the situation? I tried the [link above](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/20), but I am able to start the navigation for this route. ---
**Author:** ![zaphod\_42](https://forum.kurviger.com/user_avatar/forum.kurviger.com/zaphod_42/32/499_2.png) [@zaphod\_42](https://forum.kurviger.com/u/zaphod_42)\ **Post date:** [May 29, 2024, 6:05pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/33 "2024-05-29T18:05:44Z")
> [@Toffel](#): > > @Max.outdoor has a Carpe Iter device. … probably the other 2 too. ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [May 29, 2024, 6:23pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/34 "2024-05-29T18:23:28Z")
> [@zaphod\_42](#): > > > [@Toffel](#): > > > > @Max.outdoor has a Carpe Iter device. > > … probably the other 2 too. I don’t think so 🙂 - also the screenshots don’t match a tablet 🙂 > [@Cris\_Matthijsse](#): > > Device: HMD Global - Nokia XR21 - Android: 13 - WebView: 125.0.6422.54 ---
**Author:** ![Cris\_Matthijsse](https://forum.kurviger.com/user_avatar/forum.kurviger.com/cris_matthijsse/32/16800_2.png) [@Cris\_Matthijsse](https://forum.kurviger.com/u/Cris_Matthijsse)\ **Post date:** [May 29, 2024, 7:18pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/35 "2024-05-29T19:18:49Z")
We ar all having the same problem, can not start your requested route. We are navigating with smartphones. Except one us is using the old kurviger app an can load from the web version to the old app and this works fine. ---
**Author:** ![Toffel](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/t/9dc877/32.png) [@Toffel](https://forum.kurviger.com/u/Toffel)\ **Post date:** [May 29, 2024, 7:51pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/36 "2024-05-29T19:51:52Z")
Could it be a language thing, encoding, copy, paste from somewhere into kurviger? Above the two routes are “nordic”, with special characters. Strange we can use it. Just an idea. ---
**Author:** ![Cris\_Matthijsse](https://forum.kurviger.com/user_avatar/forum.kurviger.com/cris_matthijsse/32/16800_2.png) [@Cris\_Matthijsse](https://forum.kurviger.com/u/Cris_Matthijsse)\ **Post date:** [May 29, 2024, 7:57pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/37 "2024-05-29T19:57:51Z")
> [@boldtrn](#): > > And a reinstall of the app and a short clean route does not work either? We tried, deleted all files, new kurviger app, restart phone, but same problem. ---
**Author:** ![Toffel](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/t/9dc877/32.png) [@Toffel](https://forum.kurviger.com/u/Toffel)\ **Post date:** [May 29, 2024, 8:09pm UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/38 "2024-05-29T20:09:54Z")
Another idea … account could have an issue. When you clear the route, are you able to start at least the follow mode? Second test: logout (to use it as free account). Can navigation be started without route (follow mode), if success - follow mode with very simple route? ---
**Author:** ![rumbrummer](https://forum.kurviger.com/user_avatar/forum.kurviger.com/rumbrummer/32/113_2.png) [@rumbrummer](https://forum.kurviger.com/u/rumbrummer)\ **Post date:** [May 30, 2024, 6:53am UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/39 "2024-05-30T06:53:46Z")
To focus the issue, please try to reduce the route to its segments, only 2 points: S1. only start and waypoint 1 S2. only waypoint 1 + 2 S3. only waypoint 2 + 3 … S14. only waypoint 13 + 14 S15. only waypoint 14 and destination Can you start any segments? Which ones? ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [May 30, 2024, 7:18am UTC](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922/40 "2024-05-30T07:18:09Z")
Ok, this is a very interesting issue. I can reproduce the issue. This only occurs in special situations. It appears one of our calculations fail, if you are too close to the poles (apparently the north cape is enough for this). I will send you a hotfix for this in the next half hour. We will fix this properly in our next release (but I would like to avoid releasing a hasty BETA today, but we will release one probably next week). [Previous page](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922.md?page=1) [Next page](https://forum.kurviger.com/t/can-t-start-navigation-error-could-not-parse-kurviger-models/16922.md?page=3)