Cloud Routes & Favourites don't load after app loses focus

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1

This is quite a specific error.

While the app is in Navigation Mode, if I switch to another app and then back to Kurviger, all cloud data becomes unavailable.

Example 1:

Open Kurviger app
Open the top left Kurviger menu and select “My Routes”
The folders of saved routes are displayed
Select a folder and select a route
Load the route and enter Navigation Mode
Everything is working fine

If I now flick over to any other app, even momentarily, and then return to Kurviger.

Example 2:

Open the top left Kurviger menu and select “My Routes”
The folders now don’t load

The “My Routes” page is shown (search, menu, sort and spinner), but no folders or routes
The list of cloud “Favourites” fails to load in the same way
Cloud data becomes unavailable through all other interfaces, such as selecting Overlays

Interestingly this error only happens if the app loses focus while in Navigation Mode. If in Planning Mode you can switch apps without problem.

Also the error is resolved if the Kurviger app is manually closed (i.e. the task is killed) and then reopened. Cloud data now becomes available again.

For my setup this bug is quite troublesome. I couldn’t find any other topics or solutions for this.

2

I can confirm this behaviour. I had this once already, but I could not reproduce it, so I attributed it to a slow internet, temporary problems with cloud or whatever…
With your description I can reproduce the error.

Screenshot20260505-134527
Screenshot20260505-1345271080×2017 124 KB

OSM date stamp: 04/05/2026
Version: 3.6.2
Device: samsung - SM-G970F - Android: 12 - WebView: 147.0.7727.111
App-Version: 3.6.2 - 7093
Screen: 360 x 760 px - 3dppx

3

Yep exactly the same. I only get the “Recorded ride” folder if I fuss about pressing the search bar, sort button, etc. otherwise it’s completely blank for me.

ADDITIONAL:

Something strange is that if I turn off Wifi and Mobile(cell) Data, the bug partly goes away. Now the folders will load, the list of Routes and Favourites will load, but not the routes or favourites themselves!

In fact with all data turned off I can never get the cloud Routes and Favourites to load. Does this mean there is NO LOCAL COPY of Routes or Favourites?? Because that would be insane for a navigation app where you are likely to be off-grid when you need them.

This is a far more serious issue than the bug. Local copies of cloud data is 100% essential.

4

That is correct.

You have two options:

  1. Save your relevant routes locally on your device as .kurviger file.
  2. Load all your relevant routes from the cloud to the app while online and use “Route History” to retrive them offline.

For favourites… export as GPX and load as Overlay? I do not know…

5

Hello @metaMorlock

Thanks for reaching out. That sounds odd. Unfortunately, I can’t reproduce the issue. What device are you using, and does this error occur consistently for you?

Yes, currently you need an active internet connection to use the Kurviger Cloud. Here is a guide for how to use Kurviger offline. You can also access your recently loaded routes in the Route History of your device - this way you can load routes, even when offline.

6

Really? I could reproduce it on Android last post and now on iPhone as well.

procedure:

  1. load route from cloud
  2. start the navigation
  3. switch to another app (e.g. Spotify or Browser)
  4. switch back to Kurviger (that is still navigating)
  5. stop the navigation
  6. try to open another route from the cloud

this is what I got on iPhone:

IMG0409
IMG0409750×1334 23.3 KB

OSM date stamp: 5/4/2026
Version: 3.6.3
Device: Apple - iPhone12,8 - iOS: 26.4.2 - WebView: 26.4.2
App-Version: 3.6.3 - 10948
Screen: 375 x 667 px - 2dppx

does this behavior relate to the other issue described here? Langsamer Zugriff auf die Cloud - #12 by SmurfyPanda

7

Thanks for the info t00thl355 and Kira.

Yes the bug is 98% consistent and repeatable for me. Note 10+ running Android 12.

Kurviger absolutely needs to keep a local copy of Routes & Favourites. They are typically only a few Kilobytes each and the local copies can be updated when there is a data connection. It would also fix bugs like this because the data would still be available. Just time-out and go local.

It’s good that there are other ways of importing and recalling historical routes, but Kurviger feels built around the cloud data. Possibly even have a “download My Routes” option the same way it is done for map data.

8

I saw this image for just under a second, then the cloud content was back as it should be.

OSM-Datumsstempel: 4.5.2026
Version: 3.6.2
Device: HUAWEI - LYA-L29 - Android: 10 - WebView: 147.0.7727.111
App-Version: 3.6.2 - 7093
Screen: 360 x 780 px - 3dppx

9

I also checked. Might it be dependant on the data? For example the amount of data of overlays and a synchronisation is restarted? But the folders are always shown, with much data it “feels” slower, with low data faster.

10

If you’re asking whether it might be the amount of data and the speed of the connection, unfortunately not.

Before triggering the bug, the cloud folders load almost instantly.
After triggering the bug, the cloud folders don’t ever load (even on fast WiFi).

And after triggering the bug, the folders only load again if the app is manually killed or if phone WiFi&Data is turned off (presumably loading a local copy of the folders, but not their contents).

11

Thanks for the information. We are still trying to figure out how and when it happens.

12

Guten Tag, ich habe jetzt erstmalig während der Fahrt eine Route aufgezeichnet. Leider muss ich seit dem ständig mein handy (Google Pixel 9a) neu starten, da sich kurviger beim Zugriff auf die Cloud aufhängt bzw. stehen bleibt. Nach dem Neustart des Handys kann ich über kurviger wieder auf die Cloud und damit auf meine Routen zugreifen. Schon beim 2. Zugriff ist allerdings ein Neustart des Handys erforderlich. Löschen der aufgezeichneten Route hilft leider auch nicht weiter. Den Ordner “Aufgezeichnete Routen” kann ich leider nicht löschen bzw. weiß nicht wie es geht. Benötige Hilfe - ich kann doch nicht nach jedem Zugriff auf die Cloud das Handy neu starten.

Besten Dank im Voraus!

13

Das klingt eher nach einer vermurksten Installation.

Du kannst ja erstmal in den App Einstellungen den Cache löschen.
Wenn das nix bringt, die App neu installieren.

14

Hallo Hampic, Cache löschen ist natürlich immer eine gute Idee - besten Dank. Im Moment funktioniert es auch tatsächlich, ich kann wiederholt zugreifen. Werde ich in den nächsten Tagen mal beobachten. VG

15

Sehr gut, wenn es wieder funktioniert. Lokale Daten löschen ist eine gute Idee, manchmal kann sich da einfach etwas “verschluckt” haben. Sonst melde dich gern wieder und wir versuchen das zu lösen :+1: