Error during route generation

Route planning
1

undefined is not an object (evaluating ‘e.value’)

Happens every single time I attempt to generate a round trip in the iPad app. No matter the starting point or route settings.

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: Apple - iPad16,4 - iOS: 26.1 - WebView: 26.1
App-Version: 3.5.10 - 7629
Screen: 970 x 1408 px - 2dppx

2

Thanks for letting us know. This should only be a one time issue usually, after restarting the app the error should be gone. If not, it would be great if you could provide some more details.

3

Thanks, it does seem to work after a manual restart. Maybe the app should force restart on its own if needed? iOS doesn’t really encourage manual app restarts, and the error message doesn’t point that way, either.

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