# Google Play error **URL:** \ **Category:** App\ **Tags:** solved\ **Created:** [May 14, 2022, 6:17pm UTC](https://forum.kurviger.com/t/google-play-error/8238 "2022-05-14T18:17:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Justin\_Gordon](https://forum.kurviger.com/user_avatar/forum.kurviger.com/justin_gordon/32/7431_2.png) [@Justin\_Gordon](https://forum.kurviger.com/u/Justin_Gordon)\ **Post date:** [May 14, 2022, 6:17pm UTC](https://forum.kurviger.com/t/google-play-error/8238/1 "2022-05-14T18:17:32Z")
Hi. I’m getting the following page pop up (Google Play Error) when selecting the navigate function. I’ve restarted the phone and it has fixed the issue once, but seems to be a hard fault now. Any ideas? ![Screenshot_20220514-131511_Kurviger](https://forum.kurviger.com/uploads/default/original/2X/9/9fc8f606f85bf1e603b3896529e8ae573fda973a.jpeg) ---
**Author:** ![devemux86](https://forum.kurviger.com/user_avatar/forum.kurviger.com/devemux86/32/6239_2.png) [@devemux86](https://forum.kurviger.com/u/devemux86)\ **Post date:** [May 14, 2022, 6:43pm UTC](https://forum.kurviger.com/t/google-play-error/8238/2 "2022-05-14T18:43:07Z")
Google Play is responsible to retrieve + provide the subscriptions in the apps. _Apps ask Google Play app_ for the available subscriptions (_it requires internet_). Google Play asks Google server → caches → returns available subscriptions. The image shows that the device’s Google Play app does not work properly. - [Kurviger app, installation, subscription, update, upgrade [Kurviger Knowledgebase]](https://docs.kurviger.de/app/manual/inst_sub) - [Kurviger App, Installation, Abo, Update, Upgrade [Kurviger Knowledgebase]](https://docs.kurviger.de/de/app/manual/inst_sub) * * * Where did you install the app from? Is it original Android or custom rom? Is internet available in this process? The image does not display the ads either → Google services do not work properly. Is there any blocker / antivirus app installed limiting Android / Google services? > [@Android blockers / antivirus](https://forum.kurviger.com/t/android-blockers/8441): > > We had an interesting report recently on Android, claiming that nothing works, internet, routing, etc. They used some ad / virus / tracking blocker app, limiting Android / Google services → other apps. Like browsers, using any blocker / antivirus app, problems may appear on Android → other apps. Be careful, you use them at your own risk. innocent ---
**Author:** ![Justin\_Gordon](https://forum.kurviger.com/user_avatar/forum.kurviger.com/justin_gordon/32/7431_2.png) [@Justin\_Gordon](https://forum.kurviger.com/u/Justin_Gordon)\ **Post date:** [May 14, 2022, 8:00pm UTC](https://forum.kurviger.com/t/google-play-error/8238/3 "2022-05-14T20:00:27Z")
Hi. I got the app from Google Play and internet is available when accessing. It did work several times on and off so appears to be an intermittent fault. Cheers ---
**Author:** ![Joost\_Bijl](https://forum.kurviger.com/user_avatar/forum.kurviger.com/joost_bijl/32/1095_2.png) [@Joost\_Bijl](https://forum.kurviger.com/u/Joost_Bijl)\ **Post date:** [May 14, 2022, 8:54pm UTC](https://forum.kurviger.com/t/google-play-error/8238/4 "2022-05-14T20:54:17Z")
I have the same thing. When I reboot my phone it works again. This is on a phone with very limited internet access ---
**Author:** ![devemux86](https://forum.kurviger.com/user_avatar/forum.kurviger.com/devemux86/32/6239_2.png) [@devemux86](https://forum.kurviger.com/u/devemux86)\ **Post date:** [May 14, 2022, 9:39pm UTC](https://forum.kurviger.com/t/google-play-error/8238/5 "2022-05-14T21:39:42Z")
> [@Joost\_Bijl](#): > > This is on a phone with very limited internet access Google Play needs to retrieve the subscriptions online, update their state from Google servers and cache them locally. ---
**Author:** ![Joost\_Bijl](https://forum.kurviger.com/user_avatar/forum.kurviger.com/joost_bijl/32/1095_2.png) [@Joost\_Bijl](https://forum.kurviger.com/u/Joost_Bijl)\ **Post date:** [May 14, 2022, 9:42pm UTC](https://forum.kurviger.com/t/google-play-error/8238/6 "2022-05-14T21:42:35Z")
Yup. A reboot usually fixes the problem ---
**Author:** ![Justin\_Gordon](https://forum.kurviger.com/user_avatar/forum.kurviger.com/justin_gordon/32/7431_2.png) [@Justin\_Gordon](https://forum.kurviger.com/u/Justin_Gordon)\ **Post date:** [May 15, 2022, 1:38am UTC](https://forum.kurviger.com/t/google-play-error/8238/7 "2022-05-15T01:38:40Z")
Reboots are not fixing the problem now. Internet speed is not an issue on this phone. Anything else to try? ---
**Author:** ![devemux86](https://forum.kurviger.com/user_avatar/forum.kurviger.com/devemux86/32/6239_2.png) [@devemux86](https://forum.kurviger.com/u/devemux86)\ **Post date:** [May 15, 2022, 9:19am UTC](https://forum.kurviger.com/t/google-play-error/8238/8 "2022-05-15T09:19:37Z")
What device model? What Android version? What app version? The ads should appear in the app. Are Google Play Services up to date? ---
**Author:** ![Justin\_Gordon](https://forum.kurviger.com/user_avatar/forum.kurviger.com/justin_gordon/32/7431_2.png) [@Justin\_Gordon](https://forum.kurviger.com/u/Justin_Gordon)\ **Post date:** [May 15, 2022, 10:37am UTC](https://forum.kurviger.com/t/google-play-error/8238/9 "2022-05-15T10:37:27Z")
Samsung S10e Android version 12 Kurviger 2.1.11 Yes, Google Play Services are up to date. Do I have to delete and re-install? ---
**Author:** ![devemux86](https://forum.kurviger.com/user_avatar/forum.kurviger.com/devemux86/32/6239_2.png) [@devemux86](https://forum.kurviger.com/u/devemux86)\ **Post date:** [May 16, 2022, 6:17am UTC](https://forum.kurviger.com/t/google-play-error/8238/10 "2022-05-16T06:17:07Z")
Is there installed any application that prevents ads and Google Play services from working properly? ---
**Author:** ![Justin\_Gordon](https://forum.kurviger.com/user_avatar/forum.kurviger.com/justin_gordon/32/7431_2.png) [@Justin\_Gordon](https://forum.kurviger.com/u/Justin_Gordon)\ **Post date:** [May 16, 2022, 11:11am UTC](https://forum.kurviger.com/t/google-play-error/8238/11 "2022-05-16T11:11:44Z")
Hi. Not that I’ve installed. ---
**Author:** ![Patrick](https://forum.kurviger.com/user_avatar/forum.kurviger.com/patrick/32/7292_2.png) [@Patrick](https://forum.kurviger.com/u/Patrick)\ **Post date:** [May 17, 2022, 12:02pm UTC](https://forum.kurviger.com/t/google-play-error/8238/12 "2022-05-17T12:02:42Z")
Hi Justin, wow, that one sounds really weird. Could you please install this app and then upload a screnshot for us? > > > Check, update and manage important system services... ---
**Author:** ![Justin\_Gordon](https://forum.kurviger.com/user_avatar/forum.kurviger.com/justin_gordon/32/7431_2.png) [@Justin\_Gordon](https://forum.kurviger.com/u/Justin_Gordon)\ **Post date:** [May 17, 2022, 7:12pm UTC](https://forum.kurviger.com/t/google-play-error/8238/13 "2022-05-17T19:12:22Z")
Hi. I installed the recommended app and Kurviger seems operational again. What was it that you wanted a screen shot of? ---
**Author:** ![Patrick](https://forum.kurviger.com/user_avatar/forum.kurviger.com/patrick/32/7292_2.png) [@Patrick](https://forum.kurviger.com/u/Patrick)\ **Post date:** [May 19, 2022, 7:17am UTC](https://forum.kurviger.com/t/google-play-error/8238/14 "2022-05-19T07:17:44Z")
Hm, that’s interesting, it seems maybe you had an older or broken version of the Google Play Services (which is what I wanted to check with the screenshot of the version number) and maybe now it was updated? Anyway, if it’s working for you now I am glad 🙂 ---
**Author:** ![DJ600](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/d/3da27b/32.png) [@DJ600](https://forum.kurviger.com/u/DJ600)\ **Post date:** [July 21, 2022, 12:59pm UTC](https://forum.kurviger.com/t/google-play-error/8238/15 "2022-07-21T12:59:07Z")
Hallo, ich habe mich schlußendlich dazu durchgerungen, von der Kurviger Pro Vers.1 auf die Version 2 umzusteigen. Leider scheint es ein Problem mit dem Abo (Jahresabo wird im PlayStore als “aktiv” angezeigt) zu geben. Die Pro Features funktionieren nur nach einem kompletten Neustart des Smartphones. Beende ich die App (einschl. Speicherfreigabe) und rufe sie danach ohne Neustart des Smartphones wieder auf, so sind die Pro-Features nicht mehr verfügbar und ich bekomme diese Fehlermeldung: ![Screenshot](https://forum.kurviger.com/uploads/default/original/2X/7/733e6d159becc434009fb5666afd2d75e2e3e2c5.jpeg) Info: Kurviger 2.2.23 Android 10 (API 29) Blackview BV4900Pro 720x1440 (320dpi) Any ideas? ---
**Author:** ![devemux86](https://forum.kurviger.com/user_avatar/forum.kurviger.com/devemux86/32/6239_2.png) [@devemux86](https://forum.kurviger.com/u/devemux86)\ **Post date:** [July 21, 2022, 1:35pm UTC](https://forum.kurviger.com/t/google-play-error/8238/16 "2022-07-21T13:35:34Z")
The image shows that there is no communication with the Google Play app to get the subscription details. The image does not display the ads either → Google services do not work properly. See above post describing how _Google Play app provides the subscription details_: (and see the questions asked there) > [@Google Play error](https://forum.kurviger.com/t/google-play-error/8238/2): > > Google Play is responsible to retrieve + provide the subscriptions in the apps. Apps ask Google Play app for the available subscriptions (it requires internet). Google Play asks Google server → caches → returns available subscriptions. The image shows that the device’s Google Play app does not work properly. [https://docs.kurviger.de/app/manual/inst\_sub](https://docs.kurviger.de/app/manual/inst_sub)[https://docs.kurviger.de/de/app/manual/inst\_sub](https://docs.kurviger.de/de/app/manual/inst_sub) Where did you install the app from? Is it original Android or custom rom? Is internet av… ---
**Author:** ![DJ600](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/d/3da27b/32.png) [@DJ600](https://forum.kurviger.com/u/DJ600)\ **Post date:** [July 21, 2022, 9:20pm UTC](https://forum.kurviger.com/t/google-play-error/8238/17 "2022-07-21T21:20:23Z")
- Play Services are up to date - all apps updated via Play Store - Internet is active - no blockers etc installed Problem persists… Looks like I have to cancel my abo and stay with Version 1 ---
**Author:** ![rumbrummer](https://forum.kurviger.com/user_avatar/forum.kurviger.com/rumbrummer/32/113_2.png) [@rumbrummer](https://forum.kurviger.com/u/rumbrummer)\ **Post date:** [July 22, 2022, 5:11am UTC](https://forum.kurviger.com/t/google-play-error/8238/18 "2022-07-22T05:11:09Z")
Did you do the check @Patrick suggested above? > [@Google Play error](https://forum.kurviger.com/t/google-play-error/8238/12): > > Hi Justin, wow, that one sounds really weird. Could you please install this app and then upload a screnshot for us? [https://play.google.com/store/apps/details?id=com.weberdo.apps.serviceinfo](https://play.google.com/store/apps/details?id=com.weberdo.apps.serviceinfo) ---
**Author:** ![DJ600](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/d/3da27b/32.png) [@DJ600](https://forum.kurviger.com/u/DJ600)\ **Post date:** [July 23, 2022, 12:23pm UTC](https://forum.kurviger.com/t/google-play-error/8238/19 "2022-07-23T12:23:59Z")
I think I did… Here’s the screenshot: ![Screenshot](https://forum.kurviger.com/uploads/default/original/2X/a/ad1e07e4c81d65cd6ad17cde19f9ac7195f0e19f.png) ---
**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\ **Post date:** [July 25, 2022, 7:58am UTC](https://forum.kurviger.com/t/google-play-error/8238/20 "2022-07-25T07:58:24Z")
The Google Services Framework was updated 2009? Isn’t there an update available for this? [Next page](https://forum.kurviger.com/t/google-play-error/8238.md?page=2)