# I changed my phone, and I haven't been able to get it to appear in the app as ha

**URL:** <https://forum.kurviger.com/t/i-changed-my-phone-and-i-havent-been-able-to-get-it-to-appear-in-the-app-as-ha/21383>\
**Category:** Kurviger Tourer(+)\
**Created:** [April 16, 2025, 11:30am UTC](https://forum.kurviger.com/t/i-changed-my-phone-and-i-havent-been-able-to-get-it-to-appear-in-the-app-as-ha/21383 "2025-04-16T11:30:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ivan\_Letrado](https://forum.kurviger.com/user_avatar/forum.kurviger.com/ivan_letrado/32/22480_2.png) [@Ivan\_Letrado](https://forum.kurviger.com/u/Ivan_Letrado)\
**Post date:** [April 16, 2025, 11:30am UTC](https://forum.kurviger.com/t/i-changed-my-phone-and-i-havent-been-able-to-get-it-to-appear-in-the-app-as-ha/21383/1 "2025-04-16T11:30:57Z")

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ITEM\_ALREADY\_OWNED - Code:6777003

* * *

Device: OPPO - CPH2659 - Android: 15 - WebView: 135.0.7049.38  
App-Version: 3.5.6 - 4841  
Screen: 360 x 792 px - 3dppx

I changed my phone, and I haven’t been able to get it to appear in the app as having the Tour +, using any of the methods you explain.

[Screenshot removed as it showed the email]

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [April 16, 2025, 11:36am UTC](https://forum.kurviger.com/t/i-changed-my-phone-and-i-havent-been-able-to-get-it-to-appear-in-the-app-as-ha/21383/2 "2025-04-16T11:36:02Z")

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Please make sure, you are signed in with the right account. The email you used here in the forum has only a cancelled subscription, you probably have another account (different email) for Kurviger.

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**Author:** ![Viola](https://forum.kurviger.com/user_avatar/forum.kurviger.com/viola/32/12413_2.png) [@Viola](https://forum.kurviger.com/u/Viola)\
**Post date:** [April 17, 2025, 10:24am UTC](https://forum.kurviger.com/t/i-changed-my-phone-and-i-havent-been-able-to-get-it-to-appear-in-the-app-as-ha/21383/4 "2025-04-17T10:24:53Z")

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@boldtrn

Did you check the adress in the screenshot above?

Picture was upload after your last message 😉

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [April 17, 2025, 9:38pm UTC](https://forum.kurviger.com/t/i-changed-my-phone-and-i-havent-been-able-to-get-it-to-appear-in-the-app-as-ha/21383/6 "2025-04-17T21:38:54Z")

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> [@Viola](#):
>
> Did you check the adress in the screenshot above?

Thanks @Viola - this email actually has a valid subscription. Did you try to log in with your hotmail email @Ivan_Letrado?

If this does not help you can try to go to the Kurviger settings and try to clear your local planning data.