# Issue with Subscription Upgrade and Billing

**URL:** <https://forum.kurviger.com/t/issue-with-subscription-upgrade-and-billing/24572>\
**Category:** Kurviger Tourer(+)\
**Created:** [September 22, 2025, 3:27pm UTC](https://forum.kurviger.com/t/issue-with-subscription-upgrade-and-billing/24572 "2025-09-22T15:27:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Georg\_Mohlenkamp](https://forum.kurviger.com/user_avatar/forum.kurviger.com/georg_mohlenkamp/32/21902_2.png) [@Georg\_Mohlenkamp](https://forum.kurviger.com/u/Georg_Mohlenkamp)\
**Post date:** [September 22, 2025, 3:27pm UTC](https://forum.kurviger.com/t/issue-with-subscription-upgrade-and-billing/24572/1 "2025-09-22T15:27:26Z")

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Hello, in May 2025 I subscribed to the “Kurviger Tourer Plus Annual Plan” for the price of €29.99, paid on May 18, 2025 (Beleg Nr. 61546092-107532387). For my trip planning two weeks ago, I upgraded my account to Kurviger Tourer Plus. Apparently, the upgrade wallet was not applied automatically. Now I am being asked to pay €29.99 again. Could someone please help?

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [September 22, 2025, 3:32pm UTC](https://forum.kurviger.com/t/issue-with-subscription-upgrade-and-billing/24572/2 "2025-09-22T15:32:35Z")

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> [@Georg\_Mohlenkamp](#):
>
> Hello, in May 2025 I subscribed to the “Kurviger Tourer Plus Annual Plan” for the price of €29.99,

> [@Georg\_Mohlenkamp](#):
>
> For my trip planning two weeks ago, I upgraded my account to Kurviger Tourer Plus.

You created two subscriptions with two different logins. One is with a GMail login (September) and the other is with an email. I will send you the emails. I would propose to refund your latest subscription from September. Let me know if I should refund that second subscription.

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**Author:** ![Georg\_Mohlenkamp](https://forum.kurviger.com/user_avatar/forum.kurviger.com/georg_mohlenkamp/32/21902_2.png) [@Georg\_Mohlenkamp](https://forum.kurviger.com/u/Georg_Mohlenkamp)\
**Post date:** [September 23, 2025, 5:48am UTC](https://forum.kurviger.com/t/issue-with-subscription-upgrade-and-billing/24572/3 "2025-09-23T05:48:27Z")

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Hello, apparently I made the mistake of creating two separate accounts. Sorry for taking up your time with this.

Please delete and refund the subscription connected to my Gmail login from September.

Thank you very much for your help!

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [September 24, 2025, 7:32pm UTC](https://forum.kurviger.com/t/issue-with-subscription-upgrade-and-billing/24572/4 "2025-09-24T19:32:17Z")

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> [@Georg\_Mohlenkamp](#):
>
> Please delete and refund the subscription connected to my Gmail login from September.

No worries and done ✅