Route Sharing Issue?

Route planning
1

A friend shared a route folder with me in Cloud. I can see the folder which contains 4 routes. However, when I click to open a route, it won’t open and just loads endlessly. This is using the web route planning. All the routes are shown as shared with me. Same issue on all 4 routes.

A related question: Is it possible for me to add routes/favorites to a folder that is shared with me? I didn’t see a way to do this, but perhaps we missed a permission option when creating the shared folder. Looking for a way to collaborate on route planning to help ensure the same navigation.

2

Not yet. These kind of function needs considerable effort.

Could be a temporary issue.

3

Hi @rackem ,

Did you try reloading the website or deleting local data? Could be just a minor “hiccup”. If that doesn’t help: does it work in another browser?

We’ll continue to develop this feature, and making collaboration easier is definitely on our list. Thanks for your feedback!

4

I had such a hickup this week that folders were not loaded. Try to logout and login again. The issue was away and did not reappear since then. Unfortunately hard to reproduce.

5

Thank you all!

The routes are loading properly now on the web and app, although with a bit of a delay. I was able to reproduce the issue on different computers. I use Firefox browser in case that matters. Good to know it is temporary

Thanks too for letting me know expanding the collaboration features are a works-in-progress. I appreciate the planning tools you have available now!