ourer+ user, all my routes after May 12 are missing from the cloud. Only old ones are visible. Tried multiple browsers. Please help."

I did check your account. You had one folder with 14 routes. This folder was deleted on June 2nd. I restored this folder, you should be able to see your routes again. I hope this solves the issue. If there is anything else, please let us know.

Have you tried clearing your local planning data ? If this does not help, please provide some more information so we can check.

yes I already did it, the problem now is that it is no longer possible to save the routes because the save button is hidden and does not allow operations

I think the server has problems and the cloud is not synchronized

Hi Giancarlo, I already saw your tickets and closed them to have this topic solved here. One more try with this link: Kurviger Error Diagnostic Please let me know if this works.

I think there i a bug because the issue is on both, web and iphone so plz, tell me how to fix it

Can you please send a screenshot from the app? Screenshot at the point, where the app refuses to save. Just make a new and short test route, Start + Destination. Then click upper right corner on 3 dots. You should have as first entry “Save Route as”? Slider should open from button and show save-d…

Yes it is like that, where the save buttom is hidden

Exactly like that, no collection

I see two possibilities. You are either logged in with a wrong user - have you pethaps created two accounts? It looks like this, when your account is brandnew. The other is, that you (unintentionally) deleted your routes-folders. Already happened to me and others. @Guenther : can you please let ch…

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Routes after May12 are missing from the cloud

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