# Subscription cancellation not working

**URL:** <https://forum.kurviger.com/t/subscription-cancellation-not-working/18849>\
**Category:** Kurviger Tourer(+)\
**Tags:** subscription\
**Created:** [September 10, 2024, 4:47am UTC](https://forum.kurviger.com/t/subscription-cancellation-not-working/18849 "2024-09-10T04:47:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![shaddixamigo](https://forum.kurviger.com/user_avatar/forum.kurviger.com/shaddixamigo/32/18867_2.png) [@shaddixamigo](https://forum.kurviger.com/u/shaddixamigo)\
**Post date:** [September 10, 2024, 4:47am UTC](https://forum.kurviger.com/t/subscription-cancellation-not-working/18849/1 "2024-09-10T04:47:36Z")

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Something went wrong when trying to cancel your subscription, please let us know if this happens again. - Code:functions/unknown

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(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)  
Device: samsung - SM-G991B - Android: 14 - WebView: 127.0.6533.103  
App-Version: 3.4.3 - 3676  
Screen: 360 x 800 px - 3dppx

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [September 10, 2024, 8:34am UTC](https://forum.kurviger.com/t/subscription-cancellation-not-working/18849/2 "2024-09-10T08:34:31Z")

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Have you tried it again? It is a known issue that sometimes the cancelling doesn’t work, usually clicking the button again, should succeed.

(BTW: I checked your subscription and it seems to be cancelled, so I assume that issue is resolved 🙂)

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**Author:** ![G\_Pestalozzi](https://forum.kurviger.com/user_avatar/forum.kurviger.com/g_pestalozzi/32/25240_2.png) [@G\_Pestalozzi](https://forum.kurviger.com/u/G_Pestalozzi)\
**Post date:** [August 1, 2025, 3:53am UTC](https://forum.kurviger.com/t/subscription-cancellation-not-working/18849/3 "2025-08-01T03:53:13Z")

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Something went wrong when trying to cancel your subscription, please let us know if this happens again. - Code:functions/unknown

* * *

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)  
Device: Google - Pixel 9 Pro - Android: 16 - WebView: 138.0.7204.157  
App-Version: 3.5.9 - 5484  
Screen: 427 x 952 px - 2.25dppx

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<div class="post-metadata">

**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [August 1, 2025, 12:49pm UTC](https://forum.kurviger.com/t/subscription-cancellation-not-working/18849/4 "2025-08-01T12:49:55Z")

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I just checked your subscription, it is cancelled, sorry for the troubles 🤔