# Subscription problem Tourer

**URL:** <https://forum.kurviger.com/t/subscription-problem-tourer/19324>\
**Category:** Kurviger Tourer(+)\
**Tags:** question, problem\
**Created:** [October 12, 2024, 8:14am UTC](https://forum.kurviger.com/t/subscription-problem-tourer/19324 "2024-10-12T08:14:18Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Frederic\_DUBOIS](https://forum.kurviger.com/user_avatar/forum.kurviger.com/frederic_dubois/32/15611_2.png) [@Frederic\_DUBOIS](https://forum.kurviger.com/u/Frederic_DUBOIS)\
**Post date:** [October 12, 2024, 8:14am UTC](https://forum.kurviger.com/t/subscription-problem-tourer/19324/1 "2024-10-12T08:14:18Z")

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When I connect to kurviger my subscription is not recognized.  
I tried disconnecting/reconnecting, private browser, etc.  
I no longer have the subscription registration email.  
Can you help him?

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**Author:** ![Guenther](https://forum.kurviger.com/user_avatar/forum.kurviger.com/guenther/32/17418_2.png) [@Guenther](https://forum.kurviger.com/u/Guenther)\
**Post date:** [October 12, 2024, 9:04am UTC](https://forum.kurviger.com/t/subscription-problem-tourer/19324/2 "2024-10-12T09:04:03Z")

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I sent you a PM.

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [October 12, 2024, 6:44pm UTC](https://forum.kurviger.com/t/subscription-problem-tourer/19324/3 "2024-10-12T18:44:44Z")

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Please also have a look at our documentation here: [I can't access my Kurviger Tourer subscription [Kurviger Knowledgebase]](https://docs.kurviger.de/web/faq/tourer/cant_access_my_subscription)

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**Author:** ![Frederic\_DUBOIS](https://forum.kurviger.com/user_avatar/forum.kurviger.com/frederic_dubois/32/15611_2.png) [@Frederic\_DUBOIS](https://forum.kurviger.com/u/Frederic_DUBOIS)\
**Post date:** [October 12, 2024, 7:03pm UTC](https://forum.kurviger.com/t/subscription-problem-tourer/19324/4 "2024-10-12T19:03:01Z")

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I had already looked at the documentation but I can’t find my subscription. How do I check the end date of my subscription or send an email to the management team?

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [October 12, 2024, 7:12pm UTC](https://forum.kurviger.com/t/subscription-problem-tourer/19324/5 "2024-10-12T19:12:50Z")

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> [@Frederic\_DUBOIS](#):
>
> How do I check the end date of my subscription

Depends [where you signed](https://docs.kurviger.de/web/faq/tourer/payment_methods) up for a subscription. For Google Play, you can find your subscription here: [https://play.google.com/store/account/subscriptions](https://play.google.com/store/account/subscriptions)

I had a look at your subscription, it ran out on Sept 19th 2024 - if you would like to use a Tourer or Tourer+ feature, you would need to sign up for a new subscription.

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**Author:** ![Frederic\_DUBOIS](https://forum.kurviger.com/user_avatar/forum.kurviger.com/frederic_dubois/32/15611_2.png) [@Frederic\_DUBOIS](https://forum.kurviger.com/u/Frederic_DUBOIS)\
**Post date:** [October 13, 2024, 1:42am UTC](https://forum.kurviger.com/t/subscription-problem-tourer/19324/6 "2024-10-13T01:42:58Z")

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Thanks you