# Tourer+ iOS subscription not recognised after cancelation

**URL:** <https://forum.kurviger.com/t/tourer-ios-subscription-not-recognised-after-cancelation/20612>\
**Category:** Kurviger Tourer(+)\
**Tags:** problem, subscription\
**Created:** [March 1, 2025, 6:34pm UTC](https://forum.kurviger.com/t/tourer-ios-subscription-not-recognised-after-cancelation/20612 "2025-03-01T18:34:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mariopoerner](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/m/58956e/32.png) [@mariopoerner](https://forum.kurviger.com/u/mariopoerner)\
**Post date:** [March 1, 2025, 6:34pm UTC](https://forum.kurviger.com/t/tourer-ios-subscription-not-recognised-after-cancelation/20612/1 "2025-03-01T18:34:54Z")

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Hi Kurviger Team,

I have a Tourer+ subscription that is still active until 23.3. as show in the subscriptions section of my iPhone. I canceled the subscription but I should still be able to use it until the expiry date. However, the subscription is not recognised. Not on the iPhone app and not on the webpage. I’m using the “Login with Apple” functionality on both devices. The email address is the same as here in the forum.  
It would be great if you can look into that.

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [March 3, 2025, 11:36am UTC](https://forum.kurviger.com/t/tourer-ios-subscription-not-recognised-after-cancelation/20612/2 "2025-03-03T11:36:42Z")

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Sorry for the troubles, the issue should be resolved now.

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**Author:** ![mariopoerner](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/m/58956e/32.png) [@mariopoerner](https://forum.kurviger.com/u/mariopoerner)\
**Post date:** [March 3, 2025, 12:11pm UTC](https://forum.kurviger.com/t/tourer-ios-subscription-not-recognised-after-cancelation/20612/3 "2025-03-03T12:11:00Z")

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Thanks for looking into it. At the moment it’s working. I‘ll let you know if the issue pops up again.

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**Author:** ![Marcin\_Pan](https://forum.kurviger.com/user_avatar/forum.kurviger.com/marcin_pan/32/25807_2.png) [@Marcin\_Pan](https://forum.kurviger.com/u/Marcin_Pan)\
**Post date:** [August 28, 2025, 11:24pm UTC](https://forum.kurviger.com/t/tourer-ios-subscription-not-recognised-after-cancelation/20612/4 "2025-08-28T23:24:37Z")

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Hi, I have the same issue with my account, although I should be able to use Tourer+ subscription until November I dont have such option

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [August 29, 2025, 8:51am UTC](https://forum.kurviger.com/t/tourer-ios-subscription-not-recognised-after-cancelation/20612/5 "2025-08-29T08:51:33Z")

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> [@Marcin\_Pan](#):
>
> Hi, I have the same issue with my account, although I should be able to use Tourer+ subscription until November I dont have such option

Sorry for the troubles, I think your subscription should be active again 👍

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**Author:** ![Marcin\_Pan](https://forum.kurviger.com/user_avatar/forum.kurviger.com/marcin_pan/32/25807_2.png) [@Marcin\_Pan](https://forum.kurviger.com/u/Marcin_Pan)\
**Post date:** [August 29, 2025, 8:57am UTC](https://forum.kurviger.com/t/tourer-ios-subscription-not-recognised-after-cancelation/20612/6 "2025-08-29T08:57:29Z")

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Thanks a lot 🙂 - it is working again