# Tourer+ Not recognized on PC, App ist OK

**URL:** <https://forum.kurviger.com/t/tourer-not-recognized-on-pc-app-ist-ok/16852>\
**Category:** Kurviger Tourer(+)\
**Created:** [May 21, 2024, 12:56pm UTC](https://forum.kurviger.com/t/tourer-not-recognized-on-pc-app-ist-ok/16852 "2024-05-21T12:56:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![HaRi20000](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/h/c67d28/32.png) [@HaRi20000](https://forum.kurviger.com/u/HaRi20000)\
**Post date:** [May 21, 2024, 12:56pm UTC](https://forum.kurviger.com/t/tourer-not-recognized-on-pc-app-ist-ok/16852/1 "2024-05-21T12:56:27Z")

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Dear all,

On my Smartphone I’m using Tourer+ , on my PC it shows me just Tourer.  
i prefer to Work with my Google Account, but the other one would be OK as well. Any advice?

Kind Regards,  
Harald

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(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)  
Device: samsung - SM-A515F - Android: 13 - WebView: 124.0.6367.123  
App-Version: 3.3.2 - 2938  
Screen: 384 x 854 px - 2.8125dppx

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**Author:** ![Maxx18](https://forum.kurviger.com/user_avatar/forum.kurviger.com/maxx18/32/7016_2.png) [@Maxx18](https://forum.kurviger.com/u/Maxx18)\
**Post date:** [May 21, 2024, 3:20pm UTC](https://forum.kurviger.com/t/tourer-not-recognized-on-pc-app-ist-ok/16852/2 "2024-05-21T15:20:45Z")

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Moin Harald,  
benutzt du auf dem PC das gleiche Kurviger-Konto wie auf dem Smartphone ?

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [June 1, 2024, 2:35pm UTC](https://forum.kurviger.com/t/tourer-not-recognized-on-pc-app-ist-ok/16852/3 "2024-06-01T14:35:40Z")

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Sorry, I must have missed your post. Does the issue still exist?

If yes, this very much sounds like you might have two different accounts?  
[https://docs.kurviger.de/web/faq/tourer/cant\_access\_my\_subscription](https://docs.kurviger.de/web/faq/tourer/cant_access_my_subscription)

We can’t merge accounts, but we should be able to help if you signed up for two different subscriptions.

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**Author:** ![HaRi20000](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/h/c67d28/32.png) [@HaRi20000](https://forum.kurviger.com/u/HaRi20000)\
**Post date:** [September 17, 2024, 5:59pm UTC](https://forum.kurviger.com/t/tourer-not-recognized-on-pc-app-ist-ok/16852/4 "2024-09-17T17:59:52Z")

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Dear Robin,  
thank you for your reply. Indeed I have had two accounts. That’s not what I wanted :). Now everthing works fine. Keep up with the good work!