# Upgrade from Tourer to Tourer+ failed

**URL:** <https://forum.kurviger.com/t/upgrade-from-tourer-to-tourer-failed/16546>\
**Category:** Kurviger Tourer(+)\
**Created:** [May 4, 2024, 2:52pm UTC](https://forum.kurviger.com/t/upgrade-from-tourer-to-tourer-failed/16546 "2024-05-04T14:52:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![BochtjeLinks](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/b/9de0a6/32.png) [@BochtjeLinks](https://forum.kurviger.com/u/BochtjeLinks)\
**Post date:** [May 4, 2024, 2:52pm UTC](https://forum.kurviger.com/t/upgrade-from-tourer-to-tourer-failed/16546/1 "2024-05-04T14:52:06Z")

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We were unable to complete the resubscription because we could not charge the customer for the resubscription - Code:functions/failed-precondition

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(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)  
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36  
Cookies Enabled: true  
Screen: 1920 x 1080 px - 1dppx

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**Author:** ![Toffel](https://forum.kurviger.com/letter_avatar_proxy/v4/letter/t/9dc877/32.png) [@Toffel](https://forum.kurviger.com/u/Toffel)\
**Post date:** [May 4, 2024, 3:48pm UTC](https://forum.kurviger.com/t/upgrade-from-tourer-to-tourer-failed/16546/2 "2024-05-04T15:48:46Z")

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I think it depends how you did the the purchase.  
When you purchased over the website with paddle, you have to use paddle again - or when Playstore, then Playstore. Please let us know if it works.

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [May 5, 2024, 1:29pm UTC](https://forum.kurviger.com/t/upgrade-from-tourer-to-tourer-failed/16546/3 "2024-05-05T13:29:08Z")

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This issue can happen if there is an issue with your existing payment method. Usually credit cards expire after some time.

If you used Paypal the subscription agreement between Paypal and Paddle are sometimes cancelled.

You need to update your payment details them at Paddle. You can use the update payment method link in your account here: [https://kurviger.de/account/tourer/en](https://kurviger.de/account/tourer/en)

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**Author:** ![Ralf\_MT](https://forum.kurviger.com/user_avatar/forum.kurviger.com/ralf_mt/32/12993_2.png) [@Ralf\_MT](https://forum.kurviger.com/u/Ralf_MT)\
**Post date:** [July 3, 2024, 5:32pm UTC](https://forum.kurviger.com/t/upgrade-from-tourer-to-tourer-failed/16546/4 "2024-07-03T17:32:21Z")

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Wollte mein Tourer Abo auf plus upgraden, keine Chance, mehrere  
Leute haben es versucht, meldet sich nur ein Roboter  
Auch kündigen in meinem Account ist nicht möglich, warum einfach wenns auch kompliziert geht

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**Author:** ![boldtrn](https://forum.kurviger.com/user_avatar/forum.kurviger.com/boldtrn/32/360_2.png) [@boldtrn](https://forum.kurviger.com/u/boldtrn)\
**Post date:** [July 3, 2024, 6:02pm UTC](https://forum.kurviger.com/t/upgrade-from-tourer-to-tourer-failed/16546/5 "2024-07-03T18:02:02Z")

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Was genau hast du denn probiert und was genau hat nicht funktioniert? Ohne genauere Infos ist es schwer zielgerichtet zu helfen.