Hello,
I received a link via WhatsApp to view a route.
When I click it, Kurviger opens, but I always get the error message:
“Could not load route”
This has already happened with several routes.
What could be the problem here?
It happens on the iPhone 15,5 with iOS 27.0.1 and also on the PC using Chrome.
Thanks in advance for any information.
Hi @Rene_Cannivy,
Could you please briefly explain how exactly it was shared?
For example, if a link from the cloud is shared but the route itself isn’t permitted/shared, you won’t be able to access it.
Find all information on the topic here 
Many thanks for the help.
My colleague couldn’t open it because he is registered with Kurviger using a different email address than the one I knew of.
This sentence gave me the idea to ask.
(the address the user is registered with at Kurviger)
Thanks for the quick help