got a new phone now the app doesn't recognize my subscription

Kurviger Tourer(+)
,
1

Hello,

I recently got a new phone and logged into the app using my Google account. However, my subscription is not showing in the app, even though it still appears as active in my Google subscriptions.

Could you please help me restore access to my subscription?

Thank you in advance for your help!

2

Hello Samuel,
Welcome to the Forum.
New Phone is No Problem.
Please Check carfully you Account Data.
Same Email Adress ?

1 Like
3

Please see: Access Problems with Your Kurviger Tourer(+) Subscription [Kurviger Knowledgebase]

4

Thank you for your fast response
its the same email address

5

I can tell you at the very least that the email you used here in the forum has no subscription. So probably you used a different account. If you can’t find the account, please provide more details like an invoice, a paypal transaction id or something else to support [at] kurviger [dot] com