Recently not able to download new routes from cloud

After using Kurviger successfully for over 2 years, I’m unable to load a new route from the cloud.

Hi @m.unsworth46,

Thanks for reaching out!

It’s possible that something just got “stuck”. Please try deleting the local data: Settings → scroll down → Delete local data.

If that doesn’t help, please give us a little more background information so we can help you better: What exactly happens when you try to load a route from the cloud? App or Website? If the problem occurs on the website: is that so for every browser or only in one? Since when does it happen? What Kurviger version do you currently have (You’ll find your debug info at the very bottom of the settings.)