Hi, I have a Tourer+ subscription, but the routes that I have made are not loading on my phone. When I click on a route, it goes into a loading spinner state.
I was testing if Kurviger would be the right solution for a more extended trip that is coming up this weekend.
Are you offline? If you are offline, you can load routes that are in .kurviger format.
How would I go about changing the format? I created them using the web interface, saved to a folder in the cloud and accessed on my phone.
This is what I see on the phone… The folder (named Regular) shows up and the route names show up too. But when I click on the route, its a never ending spinner.
In the screenshot of the phone, I cannot recognize a network symbol. Network to cloud is required. Can you please verify?
You can export a route in Kurviger, you can choose the format “.kurviger” in the export dialog. Route Transfer within Kurviger [Kurviger Knowledgebase]
your phone appears to be offline:
What kind of phone are you using? Can you post the debug data from the bottom of the settings menu?
That is correct. I intend to use this device (an older OnePlus5) purely for offline navigation. I do not need route making on this device only display + navigation.
I do not intend to export it to another device/ app. I want to use the route that I create within the Kurviger app for navigation (Navigation when offline, I have the Tourer+ specifically for this).
That is correct, the device it offline once I had synced up over wifi.
You cannot load the route from cloud unless the WiFi is active. There is no local copy of the routes that can be synchronized automatically with the cloud. You either have to load the route before going offline or you have to manually export “.kurviger” file which you can load at any time.
Also here. Offline maps yes - for saving bandwidth or when mobile data is expensive. Then you have the maps available. You can follow the planned route.
When you drive off the route, the arrow will show you the direction to the next waypoint (shaping point, via point or destination). But for recalculation, the connection to the cloud is required as well (no recalculation offline).
Right ok! Is the saving routes to the device an option that is being planned? Currently pre-loading the route or exporting sounds like a workaround that I would rather avoid. Especially on a multi-day trip.
That’s perfect for me Toffel. I do not want route recalculation offline and want to be pointed towards a shaping or via if I went off the route.
I just want the pre-saved route to be saved on the device, so that I can get it to load without needing a network.
That’s right. Those are the options we currently offer. You can preload your routes one after another to find them in your Route History then, as this is stored locally on the respective device.
More information about offline use of Kurviger can be found here.
We really value user feedback and discuss suggestions like this - so thanks for your input!
Preloading at the start of the day using the iphone as a hotspot worked. for this case.
Back after 2800km round trip of SCO, ENG, WAL, IRL (+N. IRL). The app worked pretty well. other than a few instances. Feel free to reach out if you want any user feedback before everything is a distant memory.
Please feel free to share 
. We are always happy to receive feedback 
