ourer+ user, all my routes after May 12 are missing from the cloud. Only old ones are visible. Tried multiple browsers. Please help."
Have you tried clearing your local planning data? If this does not help, please provide some more information so we can check.
yes I already did it, the problem now is that it is no longer possible to save the routes because the save button is hidden and does not allow operations
I think the server has problems and the cloud is not synchronized
Did you Login again ?
Hi Giancarlo,
I already saw your tickets and closed them to have this topic solved here. One more try with this link: Kurviger Error Diagnostic
Please let me know if this works.
I think there i a bug because the issue is on both, web and iphone so plz, tell me how to fix it
Can you please send a screenshot from the app? Screenshot at the point, where the app refuses to save.
Just make a new and short test route, Start + Destination. Then click upper right corner on 3 dots.
You should have as first entry “Save Route as”?
Slider should open from button and show save-dialogue. Expexted: Route-name and folder in second field.
Save.
Please also copy paste debug string (settings, scroll to bottom, click to copy)
Thanks.
Edit
Does it look like this (No collections)?
Yes it is like that, where the save buttom is hidden
Exactly like that, no collection
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I see two possibilities.
You are either logged in with a wrong user - have you pethaps created two accounts? It looks like this, when your account is brandnew.
The other is, that you (unintentionally) deleted your routes-folders. Already happened to me and others.
@Guenther: can you please let check?
As you wrote you see old routes ..
Can you please check the count of folders with routes .. Left upper kurviger- icon .. My routes. You should have at least “Tracked Rides”. Count of tracks?
More folders?
Double check, if there are really routes, not only the “Tracked rides”.
Thanks.
Edit:
If you have Tracks it is probably the correct login.
Then create a new folder for routes - upper right 3-Dots - “+ New Folder”. Then you can save again.
Then probably deleted the routes folder. If the planned routes are important for you, please ask here if the devs might be able to restore.
I have: my routes, tracked rides folder and again tracked rides folder. Then yes you can check if i have two accounts
Thanks
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Ok, sounds strange. The devs should check.
A post was merged into an existing topic: Overlay löschen
A screenshot would be helpful with the two Folders.
I am not able to support more, just a member of this forum and tester in my free time, having made any possible error before, therefore so many questions. I agree at this point, it is technical issue.
Thanks for your prompt answers.
I did check your account. You had one folder with 14 routes. This folder was deleted on June 2nd. I restored this folder, you should be able to see your routes again. I hope this solves the issue. If there is anything else, please let us know.
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ok everything is back to normal with the Lucanian folder tour…The save button works in a good way. Tkanks again
Yes now all i back to normal working thanks and all the best
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