The situation is the same from both laptop and the mobile android app.
internal - Code:functions/internal
(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36
Cookies Enabled: true
Screen: 3008 x 1692 px - 2dppx
Hi arunmathew88,
could you elaborate a little on this please? Where did you start the trial period (Paddle, Google Play, or the Apple App Store)? What indicates that the cancellation didn’t work? Also have a look here please: Cancel Kurviger Tourer(+) Subscription [Kurviger Knowledgebase]
When I tap cancel the subscription. It says for a while and shows the error as shown in the screenshot.
Sorry for the troubles. I manually cancelled your subscription.
Are you by any chance use a VPN or PiHoles or something like this? We had a similar situation some time ago where somebody used a PiHole config that blocked the connection to some of our servers.
Thanks for the manual cancellation.
I wasn’t using any VPNs.
I reside in Japan, and my home internet is IPv6, which uses a form of tunneling for IPv4 over IPv6.
May be it has something to do with it. I should have tried to cancel from my mobile network once.
