Tried to pay for subscription, all Cards are rejected

Kurviger Tourer(+)
1

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: Xiaomi - M2101K6G - Android: 13 - WebView: 116.0.5845.163
App-Version: 3.2.1 - 1573
Screen: 393 x 873 px - 2.75dppx

2

I checked the Google Play documentation about this.

Examples where this error may occur:

  • The Play Store app on the user’s device is out of date.
  • The user is in an unsupported country.
  • The user is an enterprise user and their enterprise admin has disabled users from making purchases.
  • Google Play is unable to charge the user’s payment method.

If all of the above are not relevant, you can try to clear the cache of Google Play and Google Play Services.

If this also doesn’t help, you can try to subscribe through our website.

3

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: samsung - SM-S908B - Android: 13 - WebView: 116.0.5845.163
App-Version: 3.2.1 - 1573
Screen: 412 x 883 px - 2.625dppx

4

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: samsung - SM-A546B - Android: 13 - WebView: 116.0.5845.163
App-Version: 3.2.1 - 1573
Screen: 384 x 832 px - 2.8125dppx

5

I want to upgrade my subscription but payment is declined

Ik wil een up grate van mijn abonnement maar betaling wordt geweigerd

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: samsung - SM-A515F - Android: 13 - WebView: 116.0.5845.164
App-Version: 3.2.1 - 1573
Screen: 412 x 915 px - 2.625dppx

6

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: samsung - SM-A536B - Android: 13 - WebView: 116.0.5845.163
App-Version: 3.2.1 - 1573
Screen: 384 x 854 px - 2.8125dppx

7

Thanks for contacting us about this. We currently don’t know why this happens, as this occurred suddenly and we haven’t changed our app or Google Play configuration. Unfortunately, during the weekend we cannot get hold of anyone at Google Play to support us with triaging this issue.

We are very sorry that this is happening.

What you can do in the meantime, you can sign up through our website using Paddle instead of Google Play. You can do this on your smartphone as well.

Open a browser, go to https://kurviger.de/premium, login with your account and sign up for Kurviger Tourer or Tourer+.

Sorry for the inconvenience, we will let you know once we were able to fix this issue.

1 Like
8

Ok, we have been able to contact someone at Google Play. Unfortunately, they were not able to resolve the issue and had to forward this to a different department and they will be back after the weekend. So at least until Monday payments for the Kurviger App won’t work through Google Play.

You can pay through Paddle on the website.

I am very sorry the inconvenience and will try to resolve this issue ASAP with Google Play.

9

Bonjour, petit problème pour m abonné à kurviger +

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: Xiaomi - M2101K6G - Android: 11 - WebView: 116.0.5845.164
App-Version: 3.2.1 - 1573
Screen: 393 x 873 px - 2.75dppx

10

I keep getting the same error even with other billing methods.

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: samsung - SM-G975F - Android: 12 - WebView: 116.0.5845.172
App-Version: 3.2.1 - 1573
Screen: 412 x 869 px - 2.625dppx

11

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: Xiaomi - M2004J19C - Android: 10 - WebView: 111.0.5563.116
App-Version: 3.1.0 - 1331
Screen: 393 x 851 px - 2.75dppx

12

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: samsung - SM-G973F - Android: 12 - WebView: 115.0.5790.166
App-Version: 3.2.1 - 1573
Screen: 412 x 869 px - 2.625dppx

13

We are sorry for the inconvenience, we hope to be able to fix this on Monday, until then you can sign up through the website (see above).

14

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: OPPO - CPH2371 - Android: 13 - WebView: 116.0.5845.163
App-Version: 3.2.1 - 1573
Screen: 360 x 800 px - 3dppx

15

Sorry for the inconvenience, please see above for a possible workaround.

16

BILLING_UNAVAILABLE - Code:6777003

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: Google - Pixel 6 - Android: 13 - WebView: 116.0.5845.164
App-Version: 3.2.1 - 1573
Screen: 412 x 915 px - 2.625dppx

Paiement refused by Google pay ?

17

Sorry for the inconvenience, please see above for a possible workaround. We have contacted Google
multiple times today. Unfortunately, no news so far, the support can only write tickets, but not fix the issue, so let’s hope this will be resolved soon.

18

Somehow I was able to ‘upgrade’ my subscription to Tourer+, after going through various links on the apps and web.

Anyway, not sure when and what I missed it, but the needed upgrade to Tourer+ to get voice navigation again was a bit of a surprise to me. However, all good, keep working on the improvements and simplifications.

regards

19

Tourer (without +) is for plannig and never included navigation.
However navigation was free too use (without any subscription) during the initial test phase.
This initial test phase is over and you have to pay for navigation (via subscription to Tourer+)

20

We have just been informed by Google that the issue was resolved. You should be able to subscribe through the Kurviger App again.

If this issue still persists, please try to clear the Google Play and Google Play Services cache and maybe try to restart your phone. But I expect that payments will go through as usual again without requiring any further changes on your end.

Sorry again for the inconvenience this has created for you.

If there are any other issues, please let us know.

1 Like